This has been one of the worst products…
This has been one of the worst products and customer service experiences I've ever had. I repeatedly reported that the mower was failing to detect obstacles and requested to return it because I believed it had a serious safety defect. Despite those reports, the problem was not resolved. The mower later caused damage to my property and injured my dog, leading to veterinary expenses. In my experience, the object detection system did not perform as I expected for an autonomous mower operating around pets and obstacles. The aftermath has been just as frustrating. Instead of resolving the issue promptly, I spent countless hours documenting damages, communicating with support, and trying to obtain reimbursement for my losses. An autonomous mower should prioritize safety above everything else. Based on my experience, I lost confidence in this product and would not purchase it again. Until the company demonstrates that these safety concerns have been thoroughly addressed and improves its customer support, I cannot recommend this mower.