Don't order from CPAP-Supply.com
I've been ordering from CPAP-supplies.com for many years when I needed CPAP supplies, mostly with good results. But . . . this time things didn't go very well. I ordered a couple of masks and some tubing. After about 3 weeks with no action, I called them up and ask about the order and was told that the masks were on back-order. No biggie, so I waited. About 2 weeks later I got an email that my order had been delivered but I hadn't received anything. So I called them up and was told that the order had been delivered by the Post Office on such and such a date. When I indicated that I hadn't received the order, CPAP-supply said I needed to investigate things with the Post Office. This didn't seem right to me since I hadn't chosen or paid for the shipping directly, it seemed to me that this was CPAP-supply's problem. I thought they should have sent me a new order and they should deal with the shipping issues, but the discussion got progressively more heated and eventually CPAP-supply told me it was my problem and hung up on me. So now I'm basically out $124 and so I started down the long road of USPS red tape to try to collect some of my money. The USPS records indicated that the package had been delivered (I knew that, I suspect that they put the key in the wrong mailbox, someone else picked it up and didn't have the decency to bring it to me). At any rate, I found out that the package had $100 of insurance on it. I was told by USPS to put in a claim and they would also investigate the package on their side. They denied my claim (because they said the records said it was delivered, duh!) and I never heard back on the investigation. I have appealed the claim but I don't expect much. I've basically been taken for $124 and neither the USPS or CPAP-supply will do anything to help me (the customer) out. I will never buy anything from CPAP-supply again and I recommend you don't either! I won't even start on the discussion of the mess that is USPS and that our tax dollars pays for! Live and learn!