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Renetta Herndon-Cintron

美国

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HotelWiz

Do not use this company!

Do not use this company. I booked a hotel about two hours ago through them, made a simple mistake in the date on the pull-down menu, and just wanted to change the date, but was told continuously that I could not receive a refund. First of all, I was never calling for a refund, just help me correct the technical mistake. I was met with the response that I could not receive a refund. I continued to let him know that I just wanted to change the date. I received a condescending remark about whether I had ever booked a hotel or not. The answer is, "yes", but not with these people, nor will I ever.

2023-05-13有帮助 1