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Rory Beninger

美国

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Wherelight

Keep looking -minimal customer service skills.

After ordering my glasses and waiting 3 weeks, I finally got in touch with the company and explained the situation to them and I guess I was speaking greek because they couldn't give me one direct answer. Their customer service skills are near non-existent and they have a severe lack of communication. Business ethics dictate a response within 48 hours not 48 days. I felt ignored and unimportant as a customer. After going with another company I now have my beautiful new glasses and a business I will return to again and again.

2024-04-19