£200 cancelation fee for no reason
My subscription was due to end yesterday. When I attempted to cancel online, I was presented with a message stating that I would be charged a £200 early cancellation fee, despite being out of contract. This appeared to contradict UK consumer protection principles, including the right to cancel within the relevant cooling-off period. After spending over an hour on a painfully slow online chat, I was repeatedly told that the charge would stand and that the situation was somehow my fault, even though I contacted Adobe on the day my subscription ended. It was only when I stated that I would escalate the matter to the relevant authorities that their position suddenly changed. They apologised and confirmed that I would not be charged after all. The fact that the fee was removed so quickly suggests that it should never have been applied in the first place. Many customers would simply accept the charge rather than spend hours arguing their case, and that is what makes this practice so concerning.