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J. M.

美国

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GeekVape

E100 discontinued, worthless warranty

I purchased the E100 kit. If I could give this zero stars I would. My kit was obviously defective right out of the box. I shipped the mod to Geekvape as requested by their customer service at my cost. At first they told me that the E100 was out of stock and it would take an additional month for me to receive it (they had received my defective one over two weeks prior according to the USPS tracking number). The next time I contacted them I was told the E100 was discontinued out of concerns for providing a "quality" product for purchasers. No one bothered to notify me of this issue. They just waited for me to contact them again. I was offered one of the following replacements: B100 (Aegis Boost Pro 2), Digiflavor U Pod, Wenax U Pod, or the Aegis U Pod. None of these are acceptable to me because all of them have plastic pods which tend to crack and leak with the spearmint VG juice I use, not to mention that the U Pod items cost about half of what I paid for the E100. I specifically wanted a glass tank, which the E100 had. After a great number of contacts initiated on my part, being refused the opportunity to speak with a supervisor, and a completely ignored email again requesting a supervisor, I have turned this matter over to the store from which I purchased this kit. I strongly advise anyone considering purchasing this kit to contact customer service to see what your options would be in the event of a defective product. Needless to say, the warranty offered with this product has proved to be almost useless in my situation.

2023-05-18有帮助 4