Have been trying & trying & trying to…
Have been trying & trying & trying to pay my storage bill I called 8/1/25 4 times to the office & left messages to please call me back because this conglomerate just acquired the mom & pop storage company that it was before. Wish to God I had consulted Trust Pilot before too much time had elapsed!!! If you do go ahead & trust your belongings with this mega company better have a lawyer on retainer to point out all of the pitfalls in the paperwork!!! Alot of people resort to putting things in storage when they are going through a transitionary time in their lives & put things in storage as a last resort. Of course there are sharks out there who actually punish you & hold your possessions hostage when one finds him or herself in that state of affairs. So if you have a guaranteed, problem-free life then gamble your things with this conglomerate. Their computer portal won't accept my card & the lady at the site says she cannot do anything over the phone. The phone # on my account happens to be a 913 area code # & the computer won't allow me to change that either!!! The lady at the physical site refers me to the 800 # & when I call the 800 # they say no you have to deal with the property manager at the physical site!!! It is now 8/21/25 & they have tacked on insurance & 2 late fees & the story changes with each person you talk to!!! I have come to the conclusion that they just want to jerk me around & not let me make a payment until it reaches an overwhelming amount!!! I have called & called & sent emails but having a 913 555-2233 number on my personal unit which the computer will not allow me to change is nefarious at best!!! Alexis at the call center said that their call center is located in that area & that she doesn't see it on her end therefore she is unable or unwilling to change it for me!!! Is it time to generate a complaint with the Iowa Attorney General Consumer Protection Division???? All I want to do is make my payment & their system is rigged against me!!!! I was able to make a payment for my unit on 8/23/25. There was a glitch in the computer system that was preventing me from changing the incorrect phone # on my unit. Both the 800 # & the store were struggling to figure this procedure out, but after I went to the store & had a face to face conversation with Deeanna, (Kudos) She figured it out & then my card # was accepted!!! I learned that the on site manager works extraordinarily hard & the heat here in Iowa is oppressive right now!!! Deanna was very courteous & understanding. As I see it this situation could be improved with better training for the people at the 800# & the on site managers. Consequently, No More Hair On Fire Customers!!!