Horrible
Horrible, horrible service. I paid $50 for a rep to come evaluate the issue with our Horizon treadmill. The rep said the motor needs to be replaced and should be covered and that the service to replace the motor should not take very long. A week later, I called for status as I had not received an update. I received a return call by a Go configure rep who quoted me $974.22. They said if I can provide proof of the warranty requirements, then I can get the Motor under warranty, and it would be $564.71 for service. This is absurd as I purchased the equipment for just over $600 brand new! Do not trust these people. They are awful and just trying to take advantage of others. If I could give them zero stars, I would.