The HYSapientia® superb customer service
I bought the HYSapientia® 24L Air Fryer Oven With Rotisserie Large XXL Digital Knob 1800W on Amazon on 11th October, 2022. About 10 days ago the Air Fryer didn't work any more and the display showed the following error code: E1: NTC Failure. On the website of HYSapientia®, in the support area - fault resolution, I could read: "When this error code appears, it indicates that the air fryer oven's temperature sensor (NTC thermistor) is not connected or there is a communication error. This will cause the air fryer oven to be unable to accurately measure and control the temperature". Another problem was that the light of the power on/off sensor on the control panel didn't work any more, this was a problem when I had to start or stop the oven. So, I wrote to the customer service and they answered in real time, they wrote me that the item was no longer in production, and that they could send me one of their current hot models 01A to replace my non-working oven. They sent me the link to see the alternative item. As I agreed with the substitution, they asked me the my Amazon order number and they wrote me the tracking number of the new dispatch. This air fryer oven is fun to use and easy to clean and I couldn't be happier with it. Food comes out amazing, I think better than being cooked in a traditional oven. Would 100% recommend. Great after sales service too. They really do care. Customer Services simply sent me a replacement out all within a few days with constant contact and updates. Now I am waiting for the delivery. A problem can always occur but it’s how a brand handles the problem that makes the difference. The customer service was nothing but excellent. I highly recommend the air fryer for its functionality and this company for their superb customer care. My heartfelt thanks for your kindness and consideration.