I had to deal with their official parts…
I had to deal with their official parts supplier, iFit. Unfortunately, if you need to replace any part for proform equipment, you had to deal with this company. I ordered a part expected to arrive within 7 to 10 business days. The part never arrived. After contacting them, they informed me that there was a miscommunication, and the part was not in stock and it won't be available until about a month.