Continuing problems after more than a year
There continue to be connection problems even though I upgraded to the Horizon from the Sprinter because I thought the connection problems would be solved in a more expensive model. I have to jiggle the junction where the wire from the battery meets the extension wire to even get power at all. When that finally happens it engages the motor to come on without even pressing the throttle which makes the whole thing difficult to control! There have been problems after problems in communicating with this company. They continue to advertise a customer service telephone number where no one answers the phone. . .ever. Nor will anyone return a call. Trying to get things done through email suffers delay after delay. They refuse to exchange defective parts even when I offer to pay up front and even when the kit is still under warrantee. Because of these problems both the Sprinter Kit and the Horizon Kit were (and are) inoperable for weeks and even months. They refuse to carry replacement parts for both models and claim you need to send in the defective part for them to test because they say to replace them they would have to remove the parts from full kits for sale. All this makes for more delay while your kit is still inoperable. This is not acceptable. They put the onus on you rather than taking responsibility for what appears to be not only defective parts but faulty engineering. I'm still having issues with them after more than a year of problems, delays, and excuses. They are congenial. . .but congeniality only goes so far. It appears they are trying to save money by not carrying replacement parts. I am not making up the following. They wouldn't even provide copies of keys for locking the battery. I finally had to go to a locksmith to find out which key to make the copy from and report back to them which one it was for them to tell other customers to make copies from when they could have easily done so themselves! I have never had so many problems with one company in my life!