They Mean What They Advertise
The first thing that impressed me was the patience and consistency of the company. Replacement windows seemed out of our price range, but we had old wooden windows that could be drafty and sometimes stuck. The “salesman” who came to my messy, cluttered house to give us an estimate never made me feel like I should have hired a maid before contacting them. They left us that day with a firm price that was good for a year. It seemed like a lot of money & I was not quick about making a decision. In fact, I let the year go by and ended up calling them again. The price did go up, but it was less of an increase than the inflation rate. I never once received a call pressuring me to buy the windows. Eventually, we replaced all of our windows with the company. There are many beautiful and more expensive window styles shown on the website. They look impressive and if I was independently wealthy, I might have chosen something fancy. I’m not & I’m sure they could tell that by looking at the way we lived. I felt no judgement, but they helped us figure out the most economical way to replace the windows and bring my older home into compliance with new laws regarding egress. I had thought about how I would get out of my home if there was a fire and I couldn’t get to the first floor. I thought I could squeeze through the opening, but I never tested the theory. Now at least one window in every living space opens widely and I definitely could make it through if, God forbid, I had to. We ended up with all white windows, because they were less expensive & we use our home to live in, not as a showplace. No fancy designs, but they still look and work better than the original windows. Our windows were slightly different sizes but they manufactured windows that fit the openings. When the windows were installed, I was recovering from surgery and was actually in my bed when the windows were installed. It was winter in Maine, so it was cold outside. The installation was quick and drama free. The windows fit well, the installers were friendly and spoke English. We chose to finance both because we didn’t have the cash and the terms were very reasonable. I can’t remember the specifics (that surgery was for a brain tumor) but my older son, who is very frugal and very good with math, assured me the deal was both good and solid. We were able to pay for the windows without incurring a finance charge. I don’t plan on selling anytime soon, but when I do, I believe the windows will boost the price and value. In the meantime, they reduced any drafts and lowered our heating costs. I can’t recall the date exactly. I have given my best estimate.