A terrible lack of customer service
A terrible lack of customer service. I ordered 15th March and emailed 16th asking for a refund under their no quibble refund policy. The website says you'll receive a response within 48 hours. I emailed again on 18th, and have still heard absolutely nothing. I could see that the order had not shipped at that point. It's now 26th March, the order has arrived and I'm not impressed with the bodysuits which offer very little compression (I took before and after measurements). I feel I've wasted £50 with zero chance of a refund, given the complete lack of any response from Support. Update, following a reply from the brand: you've asked me to email you however you can simply reply to one of the three emails already sent to this address in the last 3 weeks. This response feels performative, and coincidentally came about on the same day I got a refund through chargeback.