Home Depot appliance take away service? Don't bother!
I recently bought an LG refrigerator from Home Depot in New Rochelle and it's fine. I love it. This review is about the third party vendor Home Depot uses to haul away old appliances from the customer's home. My old fridge was over 35 years old and deeply stained by rust from our water here in the Bronx. I live on an island and have been told that we are at the end of the line with some of our water pipes being over 150 years old! Therefore we have rust and get red stains everywhere: sinks, toilets and the refrigerator which had a leak for a while, so it was stained. Home Depot sent its third party delivery service to bring my new fridge and take out the old one but they refused when they saw the old one. They barely spoke English but I did catch one of them mumbling about " cucarachas"! I was livid because there has never ever been a roach in my house in the 35 years I've lived here and there certainly weren't any in my refrigerator! I called customer service while they were there and at first they were sympathetic but as I was trying to get them to get a Spanish speaker to communicate with the delivery men the delivery guys got into the elevator and left. Customer service rescheduled me for the following day to try again. On the second try the same thing happened: they refused to take it and walked out. Again I called customer service --and now my blood pressure is probably 450 over 220--but the delivery guys had taken pictures of my rust -streaked fridge and so I was told by Home Depot customer service that they would not return and there was nothing I could do. Oh but they would refund my $50 for the takeaway. Gee thanks. I'm a single senior who has no one to help me get a refrigerator to the back of my building on whenever is NYC Appliance garbage day, after I have removed the doors and shelves and taped it all up and whatever else crazy annoying stuff NYC forces you to do to throw out an appliance. So I ended up calling some very nice folks at LoadUp.com who did haul the thing away yesterday,to the tune of $180 bucks. Home Depot, do better! Either get rid of those pompous ass delivery people of yours or instruct customers clearly that their ancient appliances, that are going in the trash, must first pass the white glove Martha Stewart test!!