Customer Service Lives On!
Recently, I placed an order from Forever Wick Candle, including several 3-wick candles and a separate Limited-Edition Gold Pineapple Express Diamond Candle as a gift for my wife. Although the candle was packaged well, the lid arrived with a significant chip. After I contacted customer service, Marry responded and assured me she would help resolve the issue. I sent her photos, the packing slip, and the shipping label, and she guided me through the process and clearly explained my options. She was helpful, professional, and exceptional throughout. At a time when many people experience what Clark Howard calls “Customer No Service,” Marry made this a truly memorable customer service experience. If you want an example of outstanding service, look no further than Marry and Forever Wick Candle. My sincerest thanks to Marry and everyone at Forever Wick for showing me that Customer No Service is not the dominant expectation when a customer requests assistance.