As a Canadian author
As a Canadian author, they are the worst publisher to use. You need to have a US TIN or you will lose 30% of your royalties to withholding taxes. You will also have to deal with receiving a check in the mail as the company doesn't do direct deposits for Canadians. This creates problems if you are renting a place and may move and have to deal with inconvenience of address change or the one renting seeing your mail. If your check expires, they will require you to mail it back to them even if the royalty payment is very small. It may not be worth it because mail may be more than the value of your royalty check. It becomes your loss and you will hate them as I do already. They keep contacting you and assuming you want more services. They prepare to bill you a package and wait for your response. Keep in mind that you are paying USD and not your currency if you don't live there and don't have a US based bank. They will not accept a Canadian based bank even if you have USD account. They are equal to being called a scam. I don't get much royalties and they want to clear out the outstanding royalties. You need to double check when you get paid unlike other companies they only pay every so often.