AuthorHouse

Thanks, Lance — glad we could be polite, efficient, and flexible for you! Congratulations on your book!

Thank you, Lydia — a great editor and quick responses are exactly what we hope every author gets. I'll be sure to pass your kind words on to your editor. Congratulations on your book!

Thank you so much, Pat — Michelle will be thrilled to read this. Having someone in your corner who makes the whole publishing process easier is exactly what we hope for, and we're so glad she's been that person for you. I'll be sure to pass your kind words along to her. Congratulations on your book!

Thank you for taking the time to leave such thoughtful feedback. We're grateful to hear that we've delivered on our commitments and provided you with a quality product. At the same time, we understand your concerns about the cost of some of our services and appreciate you sharing your perspective. Feedback like yours helps us continue evaluating the value we provide and where we can improve for our authors. If you'd like to share any additional feedback, we'd welcome the opportunity to hear from you at [email protected].

Thank you for raising this. We are constantly working to improve our authors' experience, and this is valuable feedback. What you've described here — particularly not receiving payment for your work — is serious, and we're not going to try to address it in a public comment. Our team is reviewing your account and will reach out to you directly to review your royalty payments. Please keep an eye out for an email from us.

Thank you! An editor who listens and honors what you want for your book is exactly what every author deserves, so we're glad that's what you got. Congratulations on your book!

Ashley, we’re sorry that your experience left you feeling unheard and frustrated. You trusted us with your book, and we should have communicated more clearly about the editing process and listened when you said you did not want additional services or calls. We have confirmed that you will not be charged any further payments, and we are taking steps to ensure the calls stop. Thank you for sharing your experience and giving us the opportunity to address your concerns. Feel free to contact our response team at [email protected]

Jen, we're sorry to hear that your experience left you feeling frustrated. We take feedback like this seriously and would welcome the opportunity to better understand your concerns. Because we are unable to identify your account from your review, we invite you to contact us directly at [[email protected]](mailto:[email protected]) with your name, book title, and any relevant details so our team can review your experience. We would also like the opportunity to investigate your concerns regarding communication preferences and the status of your book. Thank you for sharing your feedback. We hope you'll give us the opportunity to look into this further.

Jacqui, We're sorry to hear that you feel let down by your experience. Trust is important, and it's concerning to hear that we did not meet your expectations. Because we are unable to identify your account from this review, we invite you to contact us directly at [[email protected]](mailto:[email protected])  with your name, book title, and any details you are willing to share. We would appreciate the opportunity to review your concerns and better understand your experience. Thank you for your feedback. We hope to have the chance to learn more and address your concerns directly.

Danielle, we’re really sorry to hear how disappointing and concerning this experience has been for you especially as a first-time author navigating the process. We understand how important clear guidance and communication are, and it’s clear you didn’t feel supported in the way you expected. You should have a full understanding of what’s included, how your book is set up, and how to track your sales and royalties. We’re going to reach out to you directly to walk you through accessing your sales reports, explain your royalties in detail, and answer any questions you have about your website and marketing options, so everything is clear moving forward. We appreciate you sharing your experience, and we want to make sure you have the information and support you need.

Lara, we’re truly sorry for the experience you’ve described, and we appreciate you taking the time to share such detailed feedback. What you’ve outlined, especially around communication volume, lack of clarity, and misalignment between what was discussed and what was delivered, is not the experience we want for any author. We understand how overwhelming it can feel to manage fragmented emails, unclear approvals, and limited follow-up on results. We also sincerely apologize for the situation surrounding the London Book Fair. Missing an event like this, particularly after you had provided approval, is understandably upsetting. You should have received clear confirmation, proactive communication, and visibility every step of the way. We can confirm that your refund for the marketing campaign has been processed. We are actively reviewing and improving our processes across teams focused on reducing confusion, streamlining communication, and eliminating missed or duplicate touchpoints. Your feedback highlights exactly where we need to do better. We’ll also reach out directly to you to ensure everything has been fully resolved and to answer any remaining questions.

As we replied before we take concerns like this seriously and have previously invited you to contact us so we could review the situation directly. The 25% royalty referenced is outlined in our publishing agreement, but we’re happy to walk through how royalties and accounts are structured and address any questions. Our team is available and would welcome the opportunity to speak with you and review your concerns.

Thank you for sharing this and congratulations on publishing your book. We did notice you have not signed up for direct deposit, which is how we pay royalties since 2020. Our team will be reaching out directly to assist you with this so we can get this resolved. We appreciate you bringing this to our attention.

Thank you for sharing this — we understand how frustrating it is to be waiting on a promised delivery and we apologize for the delay. We can confirm that your book order has been processed and a copy is being sent. AuthorHouse is a US-based company that supports authors internationally, including in the UK, and our teams work across multiple regions. While individual employees are not required to maintain public Google profiles, authors are always welcome to verify communication by contacting the phone number listed on our official website.

Thanks for sharing — I understand your concern. For privacy and contract reasons, we can only discuss royalty details with the primary author listed on the publishing agreement. We don’t have record of you as the main account holder, so we’re unable to release sales or payment information. If the contracted author contacts us directly, we’ll gladly review the account and provide full royalty details.

We’re sorry to hear about your experience. AuthorHouse is committed to providing quality service and support to our authors. We noticed your book went live in 2019, and we wish you had reached out sooner so we could have addressed your concerns at that time. Please contact us at [email protected] so we can review your account and assist you further.

We’re truly sorry for the frustrations you’ve experienced, from delays to the lack of timely communication. That’s not the experience we want for our authors, and we regret that we fell short of your expectations. Your feedback is important, and we’re taking it seriously as we work to improve our responsiveness, quality, and accountability moving forward.