Authorhouse is the worst
Almost everything about this company is a joke. They’re VERY EAGER to get your credit card information so you can make a payment and then they just kinda….stop. Emails are rarely responded to, and if they are, never in a timely manner. Employees do not pass along critical information to other departments and no one takes accountability when things go south. My salesperson, Brad Wilhem, did not respond to my emails requesting an order of books. Two weeks later I called and asked to speak to management. He was suddenly on the phone for me placing the order. I told him I needed the books by August 7th. Guess what’s arriving on August 9th…. When I called to talk about this they claimed to have had no notice that this was needed. I also paid them to create an ad and the quality is laughable. If a 6th grader made the ad I wouldn’t be surprised. They are not good at reporting your sales either. All in all a terrible experience. No one is held accountable and they don’t offer you anything when they screw up. Terrible company.