AuthorHouse

Thank you for sharing your experience and congratulations on publishing The Shadow of My Youth Follows Me. We’re sorry to hear you’ve been disappointed. To clarify, sales from retailers like Amazon are reported through their print partner, Lightning Source, which is why Amazon may not appear directly as the source. We’re happy to look into any purchase if you can provide a receipt or date.

We understand your frustration and are actively working on a solution to support international royalty payments, including to Australia. Your creative work deserves recognition, and we appreciate your patience as we work toward a resolution.

1 Thank you for your feedback, and we’re sorry to hear about your experience. We take unsubscribe and Do Not Contact (DNC) requests seriously. However, without a confirmed name or email address to match with our records, we’re unable to locate your inquiry or ensure your contact information is removed from future communications. Please know that our outreach efforts are intended for individuals who have expressed interest in publishing and are never meant to feel intrusive. We completely understand that circumstances change, and we respect your decision not to move forward. Please contact us to share your details privately, we’ll ensure your information is removed promptly.

Thank you for sharing your experience. We understand your frustration and regret the delays. We’re aware you've been in contact with a Marketing Services supervisor, and your website has since been updated. We’re committed to improving our support for authors.

We’re sorry to hear about your experience. While we do use automated tools for efficiency, all sales reps are real people dedicated to helping authors. We’d appreciate the chance to clear up any confusion—please feel free to reach out directly so we can assist you properly.

"We have reviewed our records and can confirm that multiple payments have been successfully made to the bank account provided. All transactions show as completed, with no indications of rejection or return. We understand the importance of clear and accurate payment processing, and we would be happy to further review any concerns you may have regarding your royalties. Please feel free to reach out so we can assist you further."

"We appreciate your feedback and regret that your experience did not meet your expectations. We strive to provide quality editing services and transparent communication throughout the publishing process. If there are specific concerns regarding your editing or royalties, we would be happy to review them with you. Please feel free to reach out so we can better understand and address your concerns."

"We regret that we were unable to meet your publishing expectations. Please note that you have been fully refunded."

Thank you for your feedback. While we understand your frustration, our policy is to protect the personal information of our authors, as per our contractual obligations. We do not maintain or disclose private details such as dates of death unless explicitly provided for publication. Additionally, we do not have a current email for the widow and, therefore, could not facilitate contact. Our commitment remains to safeguard author information, and we regret any inconvenience this may have caused.

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with our team in Bloomington, IN. It’s wonderful to know that we could help make your publishing journey smooth and rewarding. Your dedication and hard work truly shine through, and we're honored to have played a part in helping your dreams come true. Here’s to an amazing 2025 filled with continued success and inspiration!

Thank you for sharing your feedback. We're glad to hear you were pleased with the publishing results but regret that your experience with some of our team members fell short of expectations. Your input helps us improve, and we truly appreciate you bringing these matters to our attention.

Thank you for your detailed feedback. We’re sorry to hear about your experience and take your concerns very seriously. To address this thoroughly, we have reached out through Trust Pilot for your identity so we can look into the details regarding your complaints. Your input is essential in helping us review and address your concerns. Please contact us at [email protected]

While we would love to investigate, without identifying information we are unable to comment on this situation. Please reach out directly so we can address your concerns.

I am sorry you feel this way. We checked and you are not signed up for EFT so we can distribute royalties to your account. Please contact customer service to arrange this. We have also put you on the do not call list so you will not be called again.

Thank you for your feedback, and we sincerely apologize for the lack of professionalism you experienced. This is not acceptable behavior, and we have addressed this matter internally. We have processed your refund and added you to our do not call list. Your experience does not reflect the standard we strive to maintain, and we appreciate you bringing this to our attention.

Thank you for sharing your feedback. I apologize for the frustration you've experienced. Upon reviewing your account, I see that our team has made multiple attempts to reach you regarding your book cover corrections and concerns. I can confirm that they reached out today with steps to resolve the issue. Additionally, we wait for final payment before completing certain services, including marketing, and we're committed to delivering the services you signed up for.

We're concerned to hear about your experience with the book to screenplay adaptation service. Please contact our customer support team so we can investigate this matter thoroughly. We take the quality of our services seriously and want to address your concerns regarding the professionalism and value of the work you received.

Thank you for your feedback. We apologize for the delayed response and extended publication timeline, which we acknowledge is not our standard practice. There were multiple factors that contributed to this unusually long process, and we regret any inconvenience this may have caused. Regarding author payments, we want to assure you that all compensation details are clearly outlined in the publishing agreement. If you have any specific questions about payments or need clarification on any part of the agreement, please don't hesitate to reach out to us directly.

We apologize for any issues you encountered. Authors do have the option to register their copyright directly with the U.S. Copyright Office. With our service, you are paying for the entire process, paperwork, and books. We will gladly correct any mistakes found at no additional cost, it's important to note that in self-publishing, authors are ultimately responsible for their content, including proofreading. As authors own the copyright, we cannot make changes without their approval. We continuously work to improve our services and ensure our sales department effectively helps authors reach their audience. Your input is important to us, and we are committed to enhancing the author experience.