If I could give less than one star I…
If I could give less than one star I would. Every negative thing you can read about AuthorHouse has been true in my experience. The constant, never-ending upselling phone calls ruined the holidays. I'm not exaggerating when I say that I was getting two calls every day from the same person at AuthorHouse who was trying to upsell me with an additional $17,000 charge. To be clear, I had already paid them $12,000, only to be told that the $12,000 did NOT include Any promotional services. As soon as I made it clear that I would not be upsold, the service on my books, yes, books plural, came to a stop. The first set of illustrations they provided were terrible and did NOT follow the flow of the story, even though I had provided then with a written story board when I submitted my stories!! When I asked to have a telephone conversation to discuss the illustrations, I was told a call could not happen. The illustrations for the second book have still not been provided, and they will not provide me any information on when those should be available. Additionally, the editing that AuthorHouse provided is grammatical editing only. They did not offer any recommendations beyond grammar. I told them in advance that as a first-time author, content editing was something I counted on, and they promised I would receive it. I did not and now I'm told I will not receive it. Again, they provided Nothing other than grammar editing. My experience with AuthorHouse is so bad that I have requested a full refund and I have begun giving all of my correspondences with them to an attorney. I entered into the relationship with AuthorHouse with great hopes and I spoke with them candidly about the things I'd read about them. They assured me that all negative comments were written by their competitors. Well, I'm not a competitor, I'M A CUSTOMER, and I'm taking my time writing this now in the hopes that I may prevent some other new author from going through what I've gone through. I suppose if someone wants to spend $30,000 to get their "special" class of service, their experience might be different than mine. But AuthorHouse promotes themselves as being a lower-cost option with a concierge-like approach to the author. NOTHING COULD BE FURTHER FROM THE TRUTH! If you're an author and you read this and decide to move forward with AuthorHouse, you will be making the same costly mistake I have made. I strongly encourage you to find another publisher. I am not endorsing any other publishing firm, and as of this writing I am looking for one. I've wasted months with AuthorHouse. I hope you don't make the same mistake.