Poor commitment to what they communicate
Could you check on my order BA 2292? I’m expecting shipping by mid May. Today is May 19th and I’ve received no communication. Thank you Robert Russell May 22 “Hi Robert, my colleague says that this is a pre-order, they will ship out the package in these two days, and you will receive it in 2-7 business days.” May 29 “I received this the 22nd it is the 29th . Where are my batteries?” “I never got a tracking number . I want you to send me a tracking number.” “As you can see the label was created on 5/31 . I was told on May 22 that the batteries would ship 2-7 days for delivery. That did not happen!” June 1 “Hi Robert, sorry. We had five days off, and nobody was in the office. I will apply a refund to you. What do you think? I don't know the sales department why they did not send your item out. They promise me that they will send it out within 2 days as we talked last time.” May22 communication “Hi friend, This is Vivian from Enjoybot Team. Thanks for contacting! Your parcel will be shipped out within these two days. Shipping time would take 2-7 days to reach your end. Have a nice day! Yours Sincerely, Vivian. “ May 31 It is now 5/31/23 I’ve received no communication confirming that you have shipped my batteries on order BA 2292. I’d like a tracking number at this time. Robert Russell I finally received the product June 7. Poor commitment to their communication. I can’t do business with Enjoybot For this reason.