Extremely disappointed, no results after 6 months and no response
I placed my order in November 2024 (Order ID: EU33267W, Kit ID: GFXC964183) and returned the sample as instructed. It has now been more than 6 months, and I have not received any test results. I have contacted customer support multiple times and have received absolutely no response. This complete lack of communication is unacceptable and unprofessional. At this point, I no longer want the service — I just want a full refund. If this company does not respond soon, I will be forced to take legal action and report them to consumer protection authorities. I strongly advise others to think twice before ordering from Dante Labs. Based on my experience, their customer service is nonexistent, and they do not deliver what they promise.