Home Depot is a suckass company with terrible customer service.
Home Depot is a suckass company, and I fully understand why it has a very bad 1.8 star overall rating. Their selection of products is pretty good, but their customer service is AWFUL! Below are two examples of when I was treated disparagingly by Home Depot: 1) In 2003, I purchased some shrubs from them that had a one-year warranty. After only a couple of weeks after planting them, they dried out and died, even though I watered them and took great care of them. When I tried to refund them to the Customer Service of the local Home Depot store here in Ann Arbor, on Carpenter Road, both the supervisor and a higher level manager were argumentative towards me. The manager claimed the shrubs were covered under some type of "Grandfather Clause" BS. He offered me only a Home Depot gift card, which I quickly turned down. I demanded my money back right then and there. After arguing with me, the manager said I had the option of contacting the corporate office of Home Depot in Atlanta, GA, regarding this matter, which I did right away. I was able to get my refund, but should not have had to work so hard at it. 2) In 2023, I purchased a LG washer and a LG dryer online. When the deliverymen dropped off our washer and dryer, they never hooked either one up for us. They just dropped them off in our basement and left very quickly and didn't utter a word. I wasn't in the basement with them, so I never knew what occurred until they came back upstairs. I specifically remember complimenting how fast they hooked up everything. It was like maybe 5 to 10 minutes they were in our home. But when I went in the basement after the deliverymen left, I was totally shocked! Neither the washer nor the dryer were hooked up and were still in the plastic wrapping and not plugged in to the power. I paid for installation ahead of time. I called the deliverymen, and one of them argued with me on the phone. He claimed that he explained to me while at our home why they couldn't install our washer and dryer, but that was a baldface lie! They left without saying a damn word to me. I complained to the local Home Depot store here in Ann Arbor, and they contacted the deliverymen, and one of them returned to our home a week later and installed ONLY the washer. He was extremely rude, hostile and claimed my dryer was more than 4 feet from the gas line to qualify for installation. I ended up having to contact a maintenance guy I knew to install our dryer. I definitely do not recommend Home Depot to anyone else.