Drastic Price Increase, Inadequate Support
I've been a loyal customer for over a year, having found their service affordable and, despite some shortcomings, acceptable for my needs. This has unfortunately changed drastically. In terms of positives, I appreciated the cost-effectiveness of the service. However, the level of support has always been minimal at best. Interactions have been limited to a simple questionnaire and a brief 15-minute conversation once a month. Not only were the appointments insufficient, but they were also difficult to schedule, making access to necessary services more challenging than it should have been. However, the tipping point that led me to write this review is the sudden and significant price increase - an increase of 100%, from an affordable rate to a prohibitive $150 per follow-up appointment. To make matters worse, these follow-ups are required monthly, even for straightforward matters like prescription refills. When I expressed my concerns and financial inability to afford this new price, my pleas fell on deaf ears. I received no assistance or consideration, leaving me feeling like a mere number in their system rather than a valued customer. The lack of transparency, forewarning, or any reasonable explanation for this drastic change is deeply disappointing and unacceptable. I implore them to reconsider this new pricing strategy and treat their loyal customers with more respect and understanding. Until then, I can't recommend their services.