Double charged for tickets and worst service
Currently we are travelling by Loknath bus service (ikbs) of Redbus from Kolkata to Siliguri for vacation. We are having worst experience. We are travelling by bus no - 57D 8522. PNR No - 116134. Driver name -Tarun ; 9830457239 1st of all we came to know from our fellow passenger that ticket price is INR 1600/-, where as they charged INR 3000/- per ticket from us; which is robbery. We paid INR 12000/- for 4 tickets. 2ndly, boarding time was 6:45 from Baguihati but bus reached at 7:20. As per the communication received from bus during the booking time that they will reach Krishnanagar by 9:30 pm and will give 25 mins for dinner. But we have reached at 11:30 pm. 3rd, At 1:00 pm AC bell got disconnected near Baharampur and the bus run in that condition for 30 mins. Later on near the driver and conductor stop the bus near Farakka toll to repair it. Again we loss 30 mins. All other buses for Siliguri has crossed us. 4th, we made a complain to Redbus customer care but their behaviour was extremely rude and didn't listen to us and neither taken any action. My question is why double amount has been charged from us ???? How will I get the refund of extra amount charged from us for such horrible service ?