Order never received
Been ordering from them for 2 years and last order never received. They tell me the delivery company attempted to deliver 4 times and only one of the days no one was home to receive it, and order returned to them. There is no tracking that works for their orders, and you can only communicate with them via email as they say they have no phone to contact them. They refunded all of what I paid except for $20. They say they have to get an "adult signature" for all orders except out of the last 10 I orders I placed with them, I only signed for 1 and the rest were left on the front porch. So now I would be forced to place a new order and wait up to 40 days for them to deliver it and someone would need to stay home waiting for the delivery company to show up, if they ever did. I will not be doing business with them going forward. Very shady company and terrible communication with the customer. I would think twice before using them as you might regret it. This part of the response from ElectronicTobacconist is not true and all they seem to have is a canned response to all reviews. After looking into this our team provided the tracking link, which indicated four delivery attempts. Please note that all orders from our company require an adult signature, and it is not possible to complete the delivery process without someone present at the address.