Truefacet is currently holding $6212.00…
Truefacet is currently holding $6212.00 of my money. I purchased and paid for two separate necklaces within a month of each other. Each time I waited a week and was then told that due to supply chain issues the items were no longer available. Both times I received a “credit memo” email from them but never got my money back. When pressed they told me that they no longer use the payment process any longer and that I should file a claim with my creditcard to get my money back. I the. Offered up a simple solution and picked out another necklace. They are no longer responding to me and still have my $6212.00. I cannot get thru on their phone lines either. I’m stuck. I have made multiple purchases with them in the past and never had a problem until now. Never trust them!