太烂了
太糟糕了。我四个月前"买"了一条项链，但至今没收到。每周都说会发货，但从来没发过。据说正在验证真伪，但这过程不该拖几个月。我终于申请退款，被告知5到7天内到账，结果两周过去了还在等。我会向信用卡公司发起争议。
关于 Truefacet
数据更新- 网站
- truefacet.com
- 分类
- 运动的
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 9 条评价
- 差评回复率
- 0%（0/39 条）
是 Truefacet 的所有者？ 免费认领此主页，验证后即可回复客户评价。
商家自述
Truefacet legacy
以上内容由商家自行提供，未经平台核实。Truefacet靠谱吗？
Truefacet（truefacet.com）在 OK.one 的综合评分为 3.4 分（满分 5 分），基于本站收录的 100 条用户评价，属于运动的分类，口碑一般。评价两极分化：60% 给出 4 星及以上，同时 38% 打了 1 星；商家尚未回复差评；近 12 个月新增 9 条。数据最后更新于 2026-09-03。
用户怎么说
千万别在 TrueFacet 买
千万别从 TrueFacet 买东西。到现在已经一个多月了，我既没收到我订的手表，也看不到任何已发货的证据，我要求退款，但钱还没退回来。TrueFacet 想从我这儿骗走将近 15000 美元，我会一直抗争到底，直到他们被关停、网站被下架。曾经那么有前景的一家店，如今变成这样，真让人难过。我就想以合理的价格买块表，结果他们拖了我这么久，什么都没给我。我问过手表的物流状态，要过照片，要过手表在运输途中任何阶段的凭证。然后我要求退款，给他们时间汇款，他们说汇款失败了，又承诺寄支票给我，但支票到现在还没到。我现在已经向 IC3 投诉了，IC3 是 REMOVED 负责调查网络欺诈的机构。我也向奥克兰市警局报了案，作为形式上的备案，说明我遭遇了以虚假理由实施的大额盗窃——我既没收到商品，也没有任何证据表明这家原本被认为是可靠的线上经销商曾经有过商品。我和其他线上经销商做过无数次类似的生意，从没出过任何问题，但唯一一次我信任了 TrueFacet，就被坑了。我现在非常焦虑，担心我这 15000 美元可能再也拿不回来了。他们怎么能这么逍遥法外？他们有两处实体地址备案，一家在 REMOVED 州注册的 LLC，还有一个叫 REMOVED 的店主，在网上很容易就能找到，但就是没办法让他们把钱还给我。有个自称 REMOVED 的人一直在跟我联系，但这肯定是个大骗局，目的就是让钱越拖越远，再也追不回来。我们必须阻止 TrueFacet 继续偷别人的东西和钱，让他们把钱还给人家；关停他们的生意，下架他们的网站。等着瞧，我会起诉的。
体验特别让人失望…
我在TrueFacet的购物体验非常失望。收到的商品与描述不符，联系客服帮助的过程也极其令人沮丧。沟通缓慢且不清晰，解决问题花费的时间远超预期。总的来说，我不会推荐从该平台购买。
True Facet 就是个骗局
标题：还在等2854美元的退款——非常失望的体验 我通过TrueFacet用银行电汇支付了2854美元买了一条手链。付款确认后，后来被告知卖家从未发货，交易无法完成。 TrueFacet承认我应该获得全额退款。然而，尽管几个月来多次跟进，我至今仍未收到任何款项。反复被告知会寄送退款支票，但什么都没收到，最近的邮件也石沉大海。 到现在，他们拿着我的钱，既不发货也不退还承诺的退款。 非常失望的体验。我强烈建议其他人谨慎，尤其是通过电汇付款时。 他们是骗子，我已经向BBB举报，现在也在找律师。
人们总爱说'投资…
人们总爱说'投资单品'。那部分我不太懂，但我会说这块Rolex感觉就是那种能戴一辈子的东西。表链顺滑，表扣咔哒一声扣得稳稳的，拿在手里沉甸甸的很安心。完全不像那种娇气的东西。
我差点就没下单…
我差点没下单，因为网上看过太多被吹上天的手表了。但这款 Rolex 到手后，我不得不承认我错了。黑色表盘实物比照片更深邃，钻石也没有我想象中那么张扬。整体感觉反而很平衡。表身扎实，结构紧凑，没有任何松动感。这点让我挺意外的。
超级失望，而且…
Extremely Disappointing and Unacceptable Experience — Buyer Beware My experience with TrueFacet has been nothing short of a nightmare. I purchased what was represented as an authentic Cartier Love bracelet. When it arrived, multiple red flags were immediately apparent. The box, paperwork, and certificate of authenticity did not match any legitimate Cartier packaging or documentation I own (and I own several authentic Cartier pieces). The inconsistencies were obvious and concerning. After raising this with TrueFacet, their own team admitted the piece should never have been sent out. That alone speaks volumes about their quality control and authentication process—especially for a company that claims to specialize in luxury resale. What’s even worse is what followed. I have now asked nearly 20 times for my refund. Months have gone by, and I still have not received my full refund. Each follow-up results in delays, vague responses, or no meaningful action at all. The burden has been entirely on me to chase down money that should have been returned immediately after they acknowledged their mistake. Selling a questionable item under the guise of authenticity is bad enough. Admitting fault and then failing to make the customer whole for months afterward is completely unacceptable. If you’re considering buying high-end jewelry from TrueFacet, I strongly recommend thinking twice. My experience has shown serious issues with authentication, fulfillment, and customer accountability. I’m sharing this so others don’t have to go through the same frustrating and costly ordeal.
警告：TRUEFACET 是骗子
I want to caution anyone considering making a major purchase through TrueFacet. Several months ago, I paid $23,000 for a Chopard Imperiale watch, and I still haven’t received it. What’s been most alarming is that throughout this entire delay, the exact same watch has continued to appear on their site as “available,” even after I already checked out and paid in full. Since the purchase, I’ve been given a rotating list of explanations — “final inspection,” “awaiting verification,” “shipping soon” — but none of these updates have led to any actual movement. Weeks pass with no proactive communication, and every follow-up I make results in vague reassurances rather than real answers. For a transaction of this size, the lack of clarity and follow-through is unacceptable. Not only do I have no watch, but the fact that the item remains posted for sale raises serious questions about how orders are handled behind the scenes. This has been one of the most stressful luxury purchases I’ve ever made. $23,000 is a significant amount to have tied up with no product, no timeline, and no transparency. If you’re considering buying a high-value item from TrueFacet, I strongly recommend thinking twice. My experience shows how easily things can go wrong — and how hard it is to get straightforward information once they do.
这网站是诈骗
这个网站就是个骗局。收了你的钱，既不发货也不退款。他们就是骗子。我已经向美国当局举报了。 我真不明白为什么还没被关闭，他们的店主还没进监狱
警告！
警告！！这网站完全是假的！！别想着从这儿买东西。这是骗局！他们会拿走你的钱，让你等两个多月，然后告诉你无法发货，让你去申请信用卡拒付。他们甚至不退款！我已经付了三个多月的信用卡利息，还没收到退款！这笔交易让我损失500多美元，什么都没拿到。史上最差体验！🤮
如果能给零颗星，我就给…
如果能给0星，我一定给他们0星。我以前从他们那儿买过很多手表，这次我是把我一个客户的手表卖给他们。我从2024年12月就把表寄给他们了，他们从2025年3月起就一直承诺付款，但到现在2025年7月底了，还是没有任何回应。他们卖了我那块价值4万美金的百达翡丽，却想赖账不给我钱。我给他们发了至少20封邮件，也打了电话，但完全没人理我。这家公司太烂了，我正在走法律程序起诉他们。请大家无论如何都要避开这家公司。他们满嘴谎言，毫无诚信。
骗局
Only writing this because I don’t want anyone else getting scammed by TrueFacet. Back in February 2025 I bought a Cartier ring from them.. the told me if I paid via bank transfer they would offer me a discount. I paid and hoped I could trust them with this purchase. The ring arrived but it was the wrong one. They sent a rose gold version of what I ordered. They made a mistake, so I gave them the opportunity to correct it and send me the correct ring in white gold. After 3 months of bothering them every week inquiring about where my ring is, they kept telling me the have it and it will be sent out the following week. I told them ok, and was patient but I requested that they send a picture of the correct ring prior to shipping. Nothing was ever sent out. So I finally gave up and told them I just want a refund. They kept telling me it’s coming, it got stuck because of the tariffs… if they would’ve told me in the beginning that was the issue then I’d be more understanding and probably requested the return from the start instead being led to believe that it’s already shipped. When I told them I wanted the refund the way I paid, via bank transfer they said ok but I couldn’t be done until after Memorial Day. Memorial Day came and I asked them again where is the refund? They began to not answer my emails and every time I called the concierge number on the website, nobody picked up and after 20 mins of being on hold, it finally goes to voicemail and I leave a message but nobody has ever called me back. Finally “Jeff” responds to my email and states only a check can be sent for refund. And I explained to him, it’s probably going to “get lost in the mail” or “they already sent it”. Of course, I never got it and now nobody is responding to my emails. They could’ve just transferred it back but didn’t want to deal with sending me a 1099. What does that have to do with my purchase? It’s a refund for a purchase that I never got. So now I’m livid due to the fact that I just lost $3k dealing with this bullsh*t jewelry company. So don’t make the same $3000 mistake and don’t purchase or send them your jewelry. I know I’m not the first person they scammed, read reviews from other platforms. #truefacetisascam #truefacetrippedmeoff #truefacetarescammers UPDATE; "Jeff" finally responded to my inquiries and finally answered the question on where they sent the refund check to; they sent it to a bank branch, which was the address I gave them when they asked for the bank information for the bank transfer. They never did the bank transfer because "I would need to sign a 1099" which didn't make sense because its a purchase and I don't work for the company. Again, I have all the emails and proof that's what they're telling me. He responds quickly and says his mistake and he will get with accounting to correct it and will re-issue a refund. So I told him, to refund it via bank transfer and he said as soon as "payment gets release" he would do so. A week goes by and they don't contact me to reassure me that my refund has been released, instead, I give them an extra day to get back to me; Friday they state its going to be released. I message them on Tuesday letting them know that its going down the same road where if I dont email them about it, they wont contact me. So I email them and, of course, they screw up again... They tell me the check is in the mail and I should receive it by next week. They never asked me what address to send the check to, nor did I get any confirmation of how much the refund is. For all I know they can send me a $100 check and say this is the refund. I need to know exactly, how much Im getting back. IS THAT ASKING FOR TOO MUCH? It is with them; every email, Ive sent since then was requesting how much and where the check was sent, but NOBODY RESPONDS until I find out its to the wrong address. ALL THIS COULD BE AVOIDED IF THEY WOULD JUST RESPOND TO THE EMAILS. I even requested a phone call but guess what, no call back. Im tired of these games they play. Its like they're prolonging the refund hoping I will just give up and forget about it. This experience has been ridiculous, and is one of the worst. READ ALL REVIEWS, I believe they have some fake reviews that people add on there to make their storefront look good. They maybe an overseas company posing like theyre located in the US. Especially when you try to call, nobody ever picks up the phone, and when you leave a message, nobody calls you back. I didnt know about this until this issue. I fell for it, and look at what happened. Dont go thru the same issues that Im going thru. STAY AWAY FROM TRUEFACET, THEYRE SCAMMERS. Update July 23rd, 2025.. “Jeff” .. doesn’t respond for nearly 2 week (going to cut this short because I just realized I’ve got a few characters left to type). They Zelle me.. half and tells me the other half will be sent the following day.. nope, now they’re saying it will be here next month.
别跟这家公司做生意，对你绝对没好处!!!!
4月10日我给妻子生日订了两条David Yurman全新未戴的手链，全额付款，预计一周左右能收到，结果收到的是完全不对的东西。他们跟我说有人把我的手链发错人了，正在等对方退回，会尽快快递给我，还说可以留下他们寄来的两条小儿童手链，因为觉得抱歉。但我真的想要我给妻子订的东西，所以又等了两周，打了网站上留的电话，等了超过一个小时，最后给Jeff发了邮件问怎么回事，他说他们没收到退回的手链，要退款，几天内会显示在信用卡上。我又等了一周，什么都没等到，又发了邮件，他说正在处理，又等了两周，再发邮件，还是什么都没收到。现在我要找银行介入，向BBB投诉，看能不能加快进度。这是我第一次在这家网站购物，真希望当初看了负面评价而不是只看好评。劝大家一句，远离这家公司，只跟可靠可信的商家打交道！
千万别用这家公司
千万别用这家公司！我买的两条金手链被他们偷了。价值10,000美元！他们不接电话也不回邮件。千万小心！
TRUEFACET 简直把我们坑惨了…
TRUEFACET 简直是在抢钱！！！我和丈夫都是残疾老年人，几年前我们从 TrueFacet 买了我的劳力士，作为丈夫送我的60岁生日礼物。丈夫60岁时，我又从 TrueFacet 给他买了一块劳力士。我们还升级了手表，加了钻石表圈。我们顺利收到了手表，但戴了一段时间后，丈夫承认他，'真不是劳力士那种人。'他更喜欢我几乎30年前给他买的旧 Seiko，那表可靠得很。我联系 TrueFacet 寄售这块表，他们提供了一个非常慷慨的回购价，我们同意了。那是将近2年前的事了，我们至今还没收到承诺的钱，他们在无数封邮件里都承诺了，而且他们手里还攥着我们的表！！！我们的律师联系了他们，又一次承诺给我们钱，但从来没收到！！！这简直是一场噩梦，因为我们根本不是有钱人，这也是我们当初选择 TrueFacet 的原因，一开始非常满意。可悲的是，我们现在打算带着所有邮件证据来纽约，起诉他们，但这对我们来说并不容易，因为身体受限，出行非常困难。求求大家别和 TRUEFACET 做生意，因为他们现在不知怎么回事，就是骗子！！！ 现在已经是2025年10月了，我们还没从 TrueFacet 得到任何满意的结果。到这一步，我们就想要回我们的表！！！有人能帮帮我们吗？？？
如果能选负100星的话…
要是能选负100颗星我绝对选。千万别买，这就是个骗局。接管 Truefacet 的这个人正在骗走人们成千上万美金。我从他们那买了块 Rolex，发货拖了超级久，估计是因为我一直在发邮件催。六周后他发了张手表的随机照片，根本和 listing 上的不符。他从 listing 上复制了个随机序列号，贴到张随机卡片上。他用买家付的钱去买表，表应该是真的，因为手表 supposed to be sent out from a jeweler located in FL。他扣下表，把钱揣自己兜里，现在发过来的是仿品或者空盒子。我拒收了，我会一直追这个家伙直到他进监狱。我付了一大笔钱，省省吧，去正规珠宝商那里直接买。我不知道他是不是打算卖完再转手，用你辛苦赚的钱买表，然后发假货。千万别买，看看其他评论，别买。Truefacet 在 covid 期间倒闭了，这是骗局。这个人肯定接管了网站，我之前（covid 之前）从他们那买过，体验完全不一样。真正的 Truefacet 很棒，这个是垃圾。Trust pilot 上留评的人说的是实话。Truefacet 上的评论都是旧网站的，不是近期的也不是真的。我愿意提供所有沟通记录来证明。我们联系了银行试图撤销电汇，银行和律师都介入了。我联系了州检察长办公室，等着看能做什么。我正处在最可怕的噩梦中间…… 一年了还是什么都没解决，但我会起诉你们。纽约州可能愿意让骗子逍遥法外，但我会告你们，如果你们识相就退款 16k。这太离谱了。
我在他们网站上买了珠宝…
I purchased jewelry from their website and the purchase has been "pending" for over 6 weeks now, which means they have my money BUT I can't cancel it because it's pending! What a scam!. They have not returned over 5 emails and calls to their 'support line' are unanswered. Filed a complaint with the BBB and the Attorney General of NYC.
别买，他们发假货
I purchased a Rolex for $6100.00 on 2/12/18 for my wife. I finally just took it for service and cleaning and the second it hit the dealers hand he said it didn't feel right. He put it under a microscope and immediately confirmed about 8 reasons it FAKE!!!!! He said it worth about $200. I have called and emailed 15-20 times and ABSOLETLY NO RESPONSE!!! DO NOT BUY FROM THEM!!! Ill be contacting a lawyer
诈骗警告
诈骗警告。别从这家公司买。我们买了一块Rolex，几个月后就停了。寄回去"维修"，之后将近3个月发了几十封邮件打了无数电话，True Facet都没回音。呼叫中心不接电话，让你一直等然后挂断。他们拿着我们的钱和Rolex，我们一无所有。
寄出手表让他们代售，然后…
我把表寄给他们寄售，几个月后想拿回来。公司对我的任何联系尝试都毫无回应。电话号码只是个语音信箱，一直让你等待。去了他们网站上写的实际地址，是个空壳。Grand Central Watch也在TrueFacet.com上列出，已否认与他们的关系。完全是骗局。如果你也是受害者，向NYC消费者和工人部门报案。向NY FBI举报热线报告。