If i can put (-10)
If i can put (-10), I would. I have a total of 4 devices from Geekvape. My last purchase was a Geekvape Z100C the device with a DNA CHIP. On this device the both sides came off. I sent a multiple email with a picture and a videos. I got respond from them that they do not see a problem with my devise. I was shocked. I attempt to call them (total of calls close to a 70) and spoke with a couple representatives. Issue is not resolve. I asked for a supervisor multiple times and they will not transfer your call and stating that the supervisor is not available (they on lunch, call back in 3 hours OR the supervisor shift is over at 2pm OR the supervisor is not here today). My calls was made during morning time, lunch and right before closing time. Supervisor is never there and associate can't help you. Not even once i had a success to speak with a supervisor. Customer survive representative will promise you that they will follow up, they will sent email and expedite request, nothing really happened. All lyes. I even ask for a Corporate number and their reply was " we don't have it". Nothing is ever resolved. I having this problems over a month now. I spend close to 6 hours on the phone trying to resolve this issue. I had made close to a 70 calls. Only 10% calls was through. Mostly times it is (no one is in a Q right now) or the call is not going through. I even went to a Court House to make a small claim and shame their company, but to file a claim it will cost me more than cost of the device plus my time. My suggestion is if You are looking to purchase an a devise, Do Not Even Look At A Geekvape Product, Because If You Purchase A Geekvape Devise And Your Devise Will Have A Problem Then It Will Be Your Loss (LOSS OF YOUR MONEY AND YOUR PRESSURE TIME). THEY WILL NOT REPLACE YOUR DEVISE AND THE CUSTOMER SERVICE WILL IGNORE YOUR NEEDS JUST LIKE WHEY IGNORE MY NEEDS. CUSTOMER SERVICE IS VERY TERRIBLE AND AWFUL. CUSTOMER SERVICE IS (-10) OF 10