I've been with TrimRX for over 6…
I've been with TrimRX for over 6 months. The first few months went well but then the wheels fell off after that. They double charged my credit card after a few months and offered to not charge me the following month to use my credit as a month supply. They didn't honor what they said they would do and took over 4 months to refund me after numerous emails, texts on the portal and over 8 phone calls. I recently changed my subscription to save myself time and the headache of a monthly subscription. They approved my dosage and charged me $399... and said they would charge the remaining balance once it was shipped from pharmacy. That was on August 8th. I'm sitting here over 2.5 weeks with no medication as it appears my medication is stuck in pharmacy due to billing not collecting the remaining balance of $366. I have begged them to charge me the rest of the amount so I'm able to have the medication I need. I have called over 5 times to tell them to charge my credit card the remaining balance, and they keep saying they sent billing an urgent message, I've worked in the medical industry for over 20 years and have never heard of customer service being this lazy and unethical. Do better, TRIMRX! -Laura Stacy