Stressful.
I had reason to cancel my flight to the Philippines which was scheduled for December 3rd but suffered a injury at home which makes it impossible to fly at that time and firstly they told me that my flight was non refundable and in the end i contacted Turkish Airlines about this and they told me i can get a full refund of my money which they accepted eventually and told me i had one and final offer to accept which was part refund and part vouchers and was told it would take 3 weeks possibly to finally get my money back but after two weeks i had not heard anything about it so i tried to find out the status of my refund and was told by the airline that they thought i had received it but it was not true so i contacted my banks dispute team for advice and they told me that i tell them my refund should be finalised by this weekend and when contacted by Flights Guru they gave me wrong information about my refund and as i speak i still haven't seen my refund in my bank account and the amount of stress it has given myself and my wife is not very good at all. I most certainly will not book another holiday through them my experience on this occasion has been very stressful in what should have been a situation where it should have run through smoothly this was anything but smooth so never again will i use them to book another holiday when the time is right for me to book another holiday.