To slow to react to an issue
I honestly found the response time regarding my problem quite slow. The solution IK Multimedia finally found was one I had already tried myself without success. Go figure. Of course, the important thing is that everything is working now. And perhaps a bit more friendliness in their interactions would be appreciated. I've dealt with other audio companies in the past when I had problems, and their responses and solutions were much faster. Hence my 3-star rating.