★☆☆☆☆
★☆☆☆☆ I have never experienced anything quite like this. What should have been a straightforward EU261 compensation claim turned into an exhausting six-month ordeal involving contradictory information, repeated requests for the same documents, and constant delays. At various points, I was told that: * my compensation had been forwarded to the finance team; * the amount would reflect in my account within 10–15 working days; * the compensation had been approved and the NEFT transaction was under process. Despite these assurances, nothing happened. Instead, I received multiple conflicting explanations. First, I was told I was not entitled to compensation because the delay allegedly did not meet the required threshold. Later, I was informed that the compensation had in fact been approved. Then, after complying with every request and resubmitting forms and bank details several times, new reasons for delay continued to emerge. To make matters worse, ticket refunds and EU261 compensation were repeatedly mixed together, despite me clearly explaining on numerous occasions that these are separate matters. I spent months correcting misunderstandings that should never have happened in the first place. I have always responded promptly, provided every document requested, completed the NEFT forms, and cooperated fully throughout the process. Yet six months later, I am still chasing a payment that IndiGo itself confirmed had been approved. Delays happen. What matters is how an airline treats its passengers afterwards. In my experience, the communication was inconsistent, the process lacked transparency, and obtaining a clear answer required an unreasonable amount of persistence. I sincerely hope no other passenger has to spend six months fighting for what was repeatedly presented as an approved compensation payment.