I am extremely disappointed with…
I am extremely disappointed with TruGreen and would not recommend them based on my experience. The biggest issue was with their mosquito service technician. During his first visit, he was completely careless with my property. I complained and was assured that he would never be sent to my home again. Despite that promise, TruGreen sent the exact same technician back, and once again, the quality of his work was unacceptable. To make matters worse, it took numerous calls and emails before anyone finally responded to my complaints, and even then, I never received a satisfactory explanation. Because of the poor service and lack of accountability, I requested to cancel my mosquito service. TruGreen only refunded me for one month, even though I believe I should have been refunded for at least three months based on the circumstances. I'm still disputing the remaining refund. They eventually issued an additional partial credit, but it was still nowhere near what they should have refunded. Dealing with their customer service was frustrating. A few representatives were helpful and professional, but many others seemed to lack the knowledge or authority to resolve even straightforward issues. In the end, I canceled all of my TruGreen services and hired a local company instead. Hopefully, that experience will be much better. My advice: save yourself the frustration and stay away from TruGreen.