Vendor surprise return fees. Use a credit card for safety.
Needed to return something I ordered. I was happy to pay the return shipping, as was policy, but first I reached out to Greentoe customer support to clarify something. In the vendor's initial order email, their email signature included a return policy that conflicted with Greentoe's official return policy. I initially ignored this, as the policy wasn't known at the time of purchase and therefor seemed unenforceable. But wanted to confirm with Greentoe that it was okay to ignore. A Greentoe rep essentially confirmed that this return policy was just a part of the vendor's automated signature, could be safely ignored, and I would only have to pay return shipping. Surprise surprise, I had to pay the surprise fee for returning, on top of return shipping. Greentoe refused to respond or clarify why they provided misinformation, in writing. Luckily my bank was able to get the money back.