Absolutely appalling customer service…
Absolutely appalling customer service from Dunkin’. I submitted a formal complaint on 23 May 2026 and received an automated email assuring me I’d receive a response within 25 days. That deadline came and went with complete silence. I then sent a follow-up complaint and, once again, received the same automated promise of a response within 25 days. That deadline has also passed. I’ve even tried calling, with no success. If you’re going to tell customers they’ll receive a response within a set timeframe, then honour that commitment. If you can’t, at least have the courtesy to keep them informed instead of ignoring them. The original complaint is now secondary. The real issue is the complete lack of accountability and respect shown to a customer trying to resolve a genuine concern. In a market overflowing with coffee shops and doughnut chains, customer service is what keeps people coming back. Based on my experience, Dunkin’ has fallen well below the standard I would expect, and I won’t be returning unless they finally decide to address this properly. If this is how customer complaints are handled, others should think carefully before spending their money here.