Disappointment and false promises
Extremely disappointing experience This company appears to be accepting payments for products it is not adequately prepared to deliver. What concerns me most is the explanation given for the production delays: the company admitted that it does not have enough seamstresses to handle its orders. Its clothing is manufactured in China, yet it appears to lack the production capacity needed to fulfill customer orders within the promised timeframes. Why continue taking customers’ money if there are not enough workers to make the products? Are items being advertised and sold before production has properly started? Are customers effectively paying in advance for products that have not yet been made? The company seems to invest in promotional photos and marketing while struggling to fulfill orders from paying customers. Attractive product images mean very little if the company cannot deliver the actual items. Customer service was extremely disappointing. I received repeated changes to the promised shipping timeframe, with each new deadline pushed further into the future. Eventually, I had to cancel my order and request a full refund. It is unacceptable to take customers’ money immediately while leaving them waiting for weeks or months without shipping their purchases. If a company lacks sufficient staff or production capacity, it should be transparent about this and stop making promises it cannot keep. A business should have a realistic production plan and sufficient capacity to fulfill orders before accepting payment. Customers should not be left wondering whether the products they purchased even exist in finished form. The lack of transparency, repeated delays, and poor handling of customer orders have completely undermined my trust in this company. I would strongly advise others to think carefully before ordering. I hope they give me my money back. I was a regular customer.