Long wait for LLC but overall satisfied with service
I submitted payment to file my single member LLC on May 26, 2023. I got a confirmation on June 2 that my LLC had been filed with my state. When I didn't hear anything for a few weeks, I sent an email to BetterLegal on June 23 to ask if there were any updates. No response. I emailed again on June 26. No response again. I connected with customer service over chat and the agent followed up on June 29. He informed me that my state required filings to be submitted by mail, and BetterLegal had mailed my filing "18 days ago". So, not on June 2 as they had claimed. As of today (July 12) it has still not been filed. I am unable to get a response from anyone at BetterLegal as to what is going on. I would advise going with a different service. I asked for a partial refund as I felt misled by their advertising and they took at least an extra week to file my LLC without any sort of update given to me. I'm giving two stars since the customer service agent followed up once. UPDATE: I’m changing my review to 4 stars after Chad’s prompt response. I appreciate his candid message, as well as his follow through - he did in fact call and leave a voicemail going into detail about what happened. Thank you Chad for following up, and fingers crossed that my LLC goes through soon.