I would give less than one star if this…
I would give less than one star if this was a choice. Our two floor elevator stopped working after Hurricane Ian. The technician came out and told us he didn't have the proper equipment/wasn't qualified to assess the damage. We did not hear from them again. We called to get a status and another technician was sent and he said the same thing. We called again and another tech was sent and still nothing was one. We wanted the car lifted so the water could be pumped in the pit. They sent someone on a Saturday and did not notify was until they were already at the building. We were then told that they did not bring the proper equipment to lift our particular elevator despite the fact they had been servicing our elevator for the entire 16 years we have had it. They left. We were then told that we need write them a check for 298,000.00 before they would do anything and that they needed to replace every part of elevator in case floodwater touched it. We are a small local business. We were also told that no one else could service our elevator because were under contract with them. They have been billing us 11,000.00 for the above service calls even though they did not do anything. The only people that I can discuss/dispute this with are our service reps. On multiple occasions, they assured me that they agreed that the bills were unreasonable and they would get them waived but their manager was out of town. This dragged on for months and then they just stopped calling me back. They really have been awful. Do not use Otis Elevator.