I am not sure what is wrong with this…
I am not sure what is wrong with this company but their customer service is horrible. They offer a chat option but there is no one there to respond so you have to wait 8 hours for a response which is horrible customer service! I have also sent an email to find out where my order is that was said to have shipped but there is no record of it on the website for the tracking number that was emailed to me by Fire Maple. Still have not heard back from their customer service department. If it is coming from California then why am I being directed to an international shipping company, doesn’t sound right does it? I don’t know about others that have purchased from Fire Maple but this is feeling more and more like a scam! I know jetboil is more expensive but at least you can get help from them right away and you can also purchase it from the sporting goods stores in your neighborhood. Stay away from Fire Maple is my advise. Update 7/18/23: Now Fire Maple has sent me emails updating the status of my order and says that they have shipped it but the tracking info given says that it won’t arrive to the post office until Aug 1st - 2nd, if it actually does arrive. What happened to 3-5 day shipping in the US?!?!? The issue with Fire Maple is, is that they are in China, shipping from China and it seems that their customer service is actually only open M-F on Chinas time zone so of course you have to wait until they are open to get any help which it is a 14hr+ day ahead difference from where I live. This explains why they do not respond in a timely manner and why you can not get an answer from them on Fri, Sat or Sun here in the US. They really need to do something with their customer service to make it convenient for anyone outside of China. On top of everything else I have requested a refund three separate times now and they don’t even acknowledge the request nor have they given me a refund, horrible business!!! I have contacted my CC and filed a dispute with them since I can not get anywhere with this company. Again, I would suggest doing business with someone/anyone else unless you enjoy this type of situation just to save $50.