Horrendous experience
Horrendous experience. Purchased a 2 night ‘luxury’ stay in Orlando at a premium universal hotel. Paid in advance. Arrived and the hotel room was full of vomit on the carpet and blood stains on the bathroom curtain. Was told by management to contact morerooms as they are the agent. They have offered 25% refund when the room was totally uninhabitable. I would never use them again. They respond to customer enquiries once a week, normally from a New York number on a Saturday evening. Avoid avoid avoid