Repair parts not being offered
We bought a WH349 pole saw. The unit worked well, the issue described by other users of the chain needing frequent tightening turned out to be correct, however we found it to be manageable. Unfortunately, when moving the pole in the garage one of the plastic connectors of the pole assembly broke. Worx does not sell any of those parts, so the $180 unit has to be scraped for a probably $1 part not being available. Sad!