The app is useless
The app is useless. They launched a new app a few weeks ago and I’ve never had so much trouble. This is the second time I am unable to amend my order despite having an email saying I can amend my order until 6am on the day it is due. It sometimes checks out, sometimes not. At the moment it says I have £3.25 in my basket but when I go and look it says my basket is empty. It cannot search for things I know Asda sells so many of my regulars don’t exist on the app yet I know they sell them in store. Telephoning is all but useless, “computer says no” scenario. The call centre is not based in the UK and when you ask to be put through to someone in the UK they refuse or cut you off. And this silly man on the phone keeps telling you that the best way to get help is online, yeah right. I think for Asda it should have been don’t fix something that isn’t broken.