Charged twice for carry on bag
I flew yesterday 21 July 2026 from Brussels to Ljubljana on the 16:10 flight. I had booked with Expedia and paid for a carry on bag. For some reason it wasn’t captured within the airline’s system so they made me pay 70 euros at the gate and did not allow for me to take my carry on bag in the cabin. The airline insisted I contact the agency because the fault was with them. When I contacted Expedia yesterday via the virtual chat with the receipt for my 70 euros payment and confirmation email to say my original booking included a carry on bag, they did not accept responsibility for the error and insisted I return to the airline. This is deeply unethical - neither party are willing to reimburse me despite that I have paid for a carry on bag twice and it was no fault of my own that it for some reason was not linked to my ticket. Appalling! Itinerary number 73469869052074. Follow-up, 6 August 2026: I contacted Expedia as advised below. They can see that I have a carry-on bag up to 8kg included in my booking. They asked me to contact Lufthansa - which I did - and Lufthansa said a carry on bag is not included in their system so raising a complaint will not result in reimbursement. The agency or airline are not willing to accept fault. Very frustrating and unfair.