Home internet and handphone plan digi
When there was a problem with my home internet, I lodged a complaint and was told to wait. I waited for two days without any response. So, I called customer service again, and the response I received was, "I will register your complaint now, and a staff member will contact you between 48 to 72 hours." Okay, I waited for 96 hours, and still, no one contacted me. I complained again, and the same script played out. "We will register your complaint now, and a staff member will contact you between 48 to 72 hours." This time, I couldn't wait any longer, and I demanded an answer. Two days later, they came to repair it, and the explanation was that someone from outside had disconnected their connection and then reconnected it. What kind of practice is this? Didn't your company's technician check it? Are you going to tell me it's my fault? That connection point is not inside my house, and it's not something just anyone can access and open. Isn't it your staff's responsibility? Do I have to fix it myself and end up without an internet connection? Moreover, the mobile network is so poor that it's practically unusable. I regretted switching from my previous reliable company to your service based on your recommendation. The poor quality extends beyond just the internet connection; your customer service and support are also terrible. All I want now is to know when my contract ends, so I can switch to another company and get rid of this annoyance。The only thing you guys do quickly is reminding people to pay the bill on the 1st of every month. Today is the 26th, and you're already asking for payment🤭