Online order issue resolved
Update: I recommend calling their customer service number (701-670-8388) with any issues with your order. Once I got someone on the phone, their customer service and help fixing the issue was friendly, quick, and understanding. Unfortunately, I didn't find that number at first, and an online order had not shipped after 4 weeks. The people over the phone were really helpful in renewing the order and getting it shipped immediately. I wish I knew about the number earlier. I wouldn't recommend using any email addresses or using their website chat feature, as these failed to get me any helpful replies. I would give 5 stars on behalf of the individual I spoke to on the phone & her manager; however, I feel that Scheels as a whole is a bit too disorganized in the other functions and features. The product was in excellent condition.