I recently signed up for Krispcall....
I recently signed up for Krispcall and accidentally loaded my account credit twice. When I contacted customer service asking for refund of the duplicate credit, they informed me that it's against their policy to offer refunds. I understand having set policies, but feel that exceptions could be made for honest mistakes like mine. I had been happy with Krispcall's service up until this point and would have appreciated more flexible refund policy in rectifying an accidental double payment. In future, I'll be more careful when loading my krispcall account to ensure I don't accidentally double pay. However, it would make me more confident in using their service if I knew a use error could be corrected with their help.