Hidden subscription cancellation and repeated charge
I didn’t like that I couldn’t find the button to cancel my paid subscription — it took me 25–30 minutes. I had to search for information on the internet on how to do it, since I couldn’t find the cancellation button myself. This wasted my time. After canceling the subscription (which I canceled correctly), I was still charged. The cancellation button is hidden, and I believe this is not fair to your customers. Because of your methods of forcibly retaining users, I had a negative impression of your service. For this reason alone, I will not return to you again. All the best.