Mostly Happy with One Reservation
The AIS agent I dealt with for my quotes, Tatiana Uribe Gutierrez, was fantastic. I’m happy with my policies and their competitive rates. I was NOT happy with the hoops I was made to jump through with Mercury underwriting in order to get the Umbrella Policy for reasons that had never been raised before, either when receiving my quote or with prior Umbrella policies I’d had with other companies. I found that part of the process to be unreasonable, unnecessarily stressful and did result in my Auto Insurance rates being slightly increased from the original quote. But other than that, I’m very satisfied with my Mercury experience so far.