Mercury Insurance

真不知道为啥花了6个多星期才…

我不明白为什么我和我妻子租一间一居室的房子，办租房保险竟然花了6个多星期。整个过程极其困难，Mercury似乎是罪魁祸首。价格还涨了30%，因为完成流程花了太长时间。

很棒的客户服务

我的代理人对设置保险非常专业且乐于助人。当我询问时，他还提供了很好的节省账单的建议。

Raquel S美国 · 写过 1 条评价 · 体验于 2026-08-03 · 发表于 2026-09-02

我真想给 Mercury 零颗星

I wish I could give Mercury zero stars. My experience handling a claim with them was unbelievably frustrating from beginning to end. After an accident on August 3, I immediately reported that the car needed to be moved urgently because it had damaged a gas line and PG&E could not complete repairs until it was removed. Despite explaining the emergency, I ultimately had to coordinate and escalate the towing situation myself. Communication after that was somehow worse. I repeatedly asked Mercury whether my vehicle was going to be repaired or totaled because I did NOT have rental coverage and was paying for a rental entirely out of pocket. Instead of giving me an answer, Mercury authorized repairs, the body shop gave me an August 31 completion date, and I continued receiving updates for more than two weeks saying repairs were underway. On the MORNING of August 26, the shop told me my car was “nearing completion.” That afternoon, Mercury suddenly called and told me the vehicle was a total loss. By that point, I had spent more than $3,200 on rental cars while reasonably believing I was simply waiting for my repaired vehicle to be returned. Had Mercury communicated properly, I could have put that money toward replacing the car weeks earlier. The problems continued even after the total-loss decision. I had to chase people down regarding reimbursement for my daughter’s car seat, figure out which department was responsible for different pieces of the claim, and I even had to catch and report that Mercury put the WRONG VIN on my DMV transfer paperwork. Eventually, after I formally complained and escalated the situation, I finally started getting help with some of these issues. But a customer should not have to send formal complaints, cite their rights, repeatedly follow up, and escalate to supervisors just to get an insurance company to properly manage a claim. The accident itself was stressful enough. Mercury’s disorganization, lack of communication, and repeated mistakes made the entire experience dramatically worse. I would absolutely not recommend them.

最好的保险销售员

这位保险销售员非常专业。他把事情解释得很清楚，还帮我比较了不同的保障方案。

快速又简单。省了一大笔钱！

快速又方便。

在线完成很简单，选项很清晰…

在线选项清晰明确，轻松完成，毫无困难。

对我很有帮助

对我很有帮助 非常感谢。

你接受我的2500美元后，我回答了你的所有问题，30分钟的照片，然后…

我回答了你的所有问题，现在你还要我在付了一整年的钱之后下载一个app，还要拍一堆照片？太离谱了！！！

非常友好且乐于助人

人很好，很热心

Veronica Arias 很棒

Veronica Arias 很棒。她超级热心，响应也很快。沟通顺畅，非常专业。

快速且全面的回答

回复快又全面，处理得很顺。价格也有竞争力。A+

Chris Beech美国 · 写过 1 条评价 · 已认证 · 体验于 2026-08-27 · 发表于 2026-08-28

客服太棒了！

帮助设置新保险计划的代理人很给力

我们是新客户，所以只能谈谈注册流程，但我欣赏他们代理人直截了当的沟通方式，让注册过程简单方便。

专业且友好的帮助。

终身客户

我开的车没什么特别值钱。我日常代步是一辆老1973年的C20，蓝皮书估价大概两千刀，State Farm要价每年1500刀来保它。你们提供的全面保障只要他们报价的四分之一，注册过程也只要十五分钟。 就我而言，一切都完美无缺。

信息量很足，很有参考价值

信息很丰富，非常有帮助。

我很感谢那位……的人

我很感谢那位帮我了解保障范围的人；她很有耐心，也很善解人意。

卓越的保险公司和贴心的代理人

AIS销售代表Veronica非常礼貌且专业。她在帮我购买适合车辆的保障方面提供了很大帮助。谢谢，非常感谢。

乐于助人的代理人

客服很棒

客户服务很棒。Alfred非常高效。